Frequently Asked Questions

Do you provide mats and equipment for studio classes?

if you have one, then please bring your own mat with you for studio classes and a blanket.  If you have your own equipment we suggest that in addition to a mat you bring all or some of these things:  2 blocks, 1 or 2 bricks, and a belt / strap.

We do have equipment to borrow if you don’t have your own.

Can I drop in on the day for a studio class?

Yes! Feel free to turn up and we’ll give you a place in the class as long as there’s room. You can pay on the day by card or cash. Of course, some classes in the evening and at weekends do get busy, so if you can, it’s best to pre-book for them.  You can do this online or over the phone.  If you’ve left it too late, and want to turn up without pre-booking, of course we’ll let you in if there’s space.

How do I access online classes?

Joining online classes is very easy. You will need to have a device that has a camera to join us. Once you have made your booking, you will receive a confirmation email with a link to the online class. Click here for detailed instructions and more information.

If I buy pre-paid classes or a package, how do I book classes?

Once you have bought your sessions, you can just go online and book into your class in the usual way, you’ll then receive the class confirmation link by email.

Do you offer help if I can’t afford to come to a class?

Yes, we believe yoga should be available to everyone, so our daytime Community Classes - are priced at from £5 on a sliding scale charge, so you can pay what you can afford. If you are in financial difficulty and can't afford to pay for the sessions please get in touch. info@thesecretspace.org.uk 

What do I wear?

Please wear leggings, jogging bottoms or cycle shorts and a comfortable top or t-shirt. All the classes are done with bare feet. Here at the Secret Space we want everyone to feel comfortable, so out of respect to those who are not so keen on bare bits, we'd like to ask everyone coming to classes, whatever your gender, whatever the temperature, to wear a top please. Thanks for your understanding.

What if I can’t access an online class that I have booked onto?

If you are unable to access an online class that you’ve booked, just call us on 01992 503141

Do you sell equipment?

Yes, we have a small shop at the studio. Just ask at reception and we’ll help you choose your new yoga kit.

Do you have changing rooms?

Yes we do.

What is your cancellation policy?

Cancellations for studio classes received less than 8 hours before the start time of a class will not be refunded or credited back to your account. For online classes you only need to give us 4 hours notice.

Cancellations for workshops will only be refunded if we have at least 48 hours’ notice from you.  You can transfer your booking to a friend, but please let us know if you plan to do that.  After the 48 hour window starts we will only be able to issue a refund if we can fill your place from the waiting list.

Cancellations for courses will only be refunded if we have at least a week’s notice from you (7 days).  You can transfer your booking to a friend, but please let us know if you plan to do that.  After the 1 week window starts we will only be able to issue a refund if we can fill your place from the waiting list.

What happens if I’m on the waiting list?

If you are on the waitlist for a class or workshop, the booking system will automatically move you into the session if a space becomes available. This can happen anything up to an hour before the class starts. You will be informed by email or text message (depending on your communication preferences) if this happens, so make sure you have the ‘your account ’ and ‘booking information’ boxes ticked in your account profile so you get the notification. If a place doesn’t become available, your payment for the session will sit on your account ready to use on your next visit. We will issue a refund instead if you call or email to request we do so.

Can I see your policy documents?

Yes, we have a series of governing policies, that are reviewed annually. If you would like to see them, just give us a call on 01992 503 141 or drop us a line at info@thesecretspace.org.uk